UniFi Talk desk phones: making, transferring and forwarding calls

A quick reference for everyday calling on UniFi Talk desk phones. Button names may vary slightly between the Touch and Flex models.

Making a call

Just dial the number and press Call. You don't need a prefix.

Transferring a call

During the call, press Add / Transfer.
Choose a contact or dial the number.
Pick the type of transfer:
- Cold transfer: sends the call straight through.
- Warm transfer: lets you speak to the colleague first, then complete the transfer.

Passing on an incoming call

When the phone rings, press the blue Forward button and choose who should get it.

Conference calls

During a call, press Add / Transfer, add each person, and select Add to Call.

Parking a call (Touch and Touch Max)

Press Park during the call. You or a colleague can pick it up from the Recent screen.

Intercom

Tap the (i) next to a contact and press Intercom. The other phone answers automatically.

Do Not Disturb and forwarding to your mobile

Touch phones

Press the App Selector button below the screen.
Go to Settings → My Status.
Choose Available, Redirect (forward to another number) or Do Not Disturb (calls go to voicemail).

Flex phones

Press the DND soft key to toggle Do Not Disturb.
To forward: MENU → Settings → Call Forward, select Yes, enter the number and press Confirm.

Remember to switch back to Available when you're at your desk, or your calls will keep going to voicemail or your mobile.

Something not working?

If the phone shows as offline or has no dial tone, check the network cable is plugged in, then restart the phone by unplugging it for 10 seconds. If that doesn't help, raise a ticket.