How to get IT help from Wicked Sick
How to raise a ticket, our support hours, and what to do in an emergency
We're here to help. This is the quickest way to get a problem fixed.
Raise a ticket
Use our support form. It's the fastest route for anything that isn't urgent. Every request is logged, so nothing gets lost, and you'll get updates as we work on it.
Call us
Call for anything urgent: nobody can work, a suspected security incident, or a lost or stolen device.
Support hours
9:00am to 5:30pm (UK time), Monday to Friday.
Help us fix it faster
Include these in your ticket:
- What's wrong: what you expected to happen and what actually happened.
- Any error message: a screenshot is perfect.
- Who and what is affected: just you, or others too? Which device or app?
- When it started, and anything that changed around then.
- How urgent it is: can you work around it for now?
Security concerns: report straight away
If you've clicked a suspicious link, entered your password somewhere odd, or lost a device, don't wait. Call us, then follow How to report a phishing email or security concern.